A. BOOKING
- Accepted payments are Online Payment in this website and Bank Transfer, at least 48 hours before check-in. For bank transfer, we will provide our bank account details as requested. Please email immediately the bank deposit slip as proof of payment.
B. SECURITY
We have only one Gate designated both for Entrance & Exit.
We have a 24-hr security around the Resort.
There are areas not allowed for guests with signages of No Entry.
Walk-in guests are allowed at the public areas only like the restaurant & gardens, but not inside the villas & the gardens surrounding the villas. This comes with a consumable charge of Php1000 per head for Food & Beverage only. This is applicable also to guests of in-house guests.
Swimming in the pools is not allowed for walk-in guests. Beach swimming is not allowed also for walk-in guests because they will be using our facilities.
Guests who walk outside the Resort accessing the beach must come back using our Entrance/Exit Gate for checking purposes.
Playing drones by guests is not allowed.
We have K-9 dogs for sniffing illegal drugs.
We have CCTV around the Resort.
C. ACCOUNTING POLICY ON REFUNDS
For those who wish to cancel and ask for refund, we are informing you that we will follow our cancellation policy. We advise you to rebook, without charge, during this pandemic period. For those living in the Philippines, please show your government ID & surrender the ORIGINAL RECEIPT (OR) so that this will be cancelled. Always ask for the OR from our office or from the travel agency you booked. If you are not the confirmed guest but paid for the guest, please let the guest send a letter to us requesting to cancel/ask for refund.
(Please see our cancellation policy in this website)
D. ACCOUNTING POLICY ON PAYMENTS
Payments for accommodations are by means of credit card through our booking portal www.eskayaresort.com or through accredited Online Travel Agencies. Our booking portal is always updated & automated.
Tours & spa treatments are accepted in the resort by credit card. Credit card payment for food in the restaurant is also preferred. Cash payments for food in the restaurant may be accepted, but only during dining, not before or after the consumption date. The resort will be accepting Maya & G-cash payments in the near future.
